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Default Avance III 400 NMR lift unresponsive... emergency air lift activiated

Avance III 400 NMR lift unresponsive... emergency air lift activiated

Hi, I am unable to activate our lift on our avance III 400 NMR from BruKer The message is emergency air lift activated. Both the inject and eject commands give this error. And I am unable to hear of air flow through the lift or any other mechanism when a lift is attempted. We could still lock on and shim to the chloroform peak. I've gone through a couple of trouble shooting pathways but so far I'm unsuccessful and getting our lift to work and shutting off the emergency air flow.

Does any one have any suggestions? I could really use the help, thanks - Tamara

I have restarted the computer, and restarted the console at separate times,

Initially we did see a Safety Sensor Valve is missing Ch1. I do not see this error in the details any more

I've removed the probe and checked the connections to the probe.

Commands I've tried in top spin are:ii
cfHA then Lock/Shim BSMS Z1000818/2969, to Service to reset ELCB, I've tried several functional tests through main



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